The easiest IT onboarding you'll ever do.
No downtime, no scramble, and your team can call us from the day you sign. Here's exactly what happens, who you'll work with, and what we handle behind the scenes.
Let's get you started
Tell us a little about your business and we'll reach out.
We'll get back to you within one business day. No pressure and no 12-step sales process.
IT onboarding, explained
How long does IT onboarding take?
Most businesses are fully onboarded with Four Winds IT in 1-14 days. Every client gets an onboarding specialist and a lead engineer, a kickoff meeting to start and a wrap-up meeting when everything is in place. Support starts the day you sign, and hardware swaps happen after hours, so your team never loses a workday.
At a glance
- Support from day oneYour team can call us the day you sign
- 1-14 daysTo be fully onboarded, for most businesses
- Zero downtimeHardware swaps happen after hours
- No setup feesOn unlimited support agreements
Two people who own your onboarding, start to finish.
You'll know exactly who is handling your move, and so will your team.
Onboarding specialist
Your main point of contact. Runs the kickoff meeting, keeps everything on schedule, sends welcome emails to your team, and leads the wrap-up meeting.
Lead engineer
Owns the technical work: the handoff from your old provider, security, backups, documentation and any hardware swaps. Knows your environment from day one.
What happens, and who does what.
Four steps from first call to fully onboarded. Most of the work is on our side of the table.
Quick intro call
What you do
- Tell us how your business runs and what's frustrating your team
- Share anything coming up: new hires, moves, new software
What we do
- Listen first, then map out your priorities
- Recommend only what your business needs
- Send a clear, itemized proposal
Simple questionnaire
What you do
- Fill in what you know, like a new-patient form
- Skip anything you don't. That's expected.
What we do
- Send the questionnaire right after the call
- Assign your onboarding specialist and lead engineer
- Fill the gaps on-site and with your current provider
We take it from here
What you do
- Join a kickoff meeting with your onboarding team
- Keep working. That's about it.
What we do
- Take the handoff with your old provider
- Send welcome emails with contact info to your whole team
- Install security, set up backups and test them
- Document every device, account and vendor
- Build your new hire onboarding matrix
- Swap hardware after hours, if needed
- Walk you through everything at a wrap-up meeting
Your team calls us
What you do
- Reach out whenever your team needs help
- Send a name and a department for each new hire
What we do
- Support starts the day you sign
- Book your first road map meeting as soon as onboarding wraps
- Keep meeting on a set cadence so your IT matches your business
New hires ready on day one. Just send a name and a department.
During onboarding we build a matrix that maps every role and department to the apps, files and access it needs. After that, adding a new hire takes one email.
- Accounts, apps and folders ready before their first day
- The right access for the role, and nothing extra
- Access removed cleanly when someone leaves
However your team prefers to ask for help.
Every person on your team gets our contact info in their welcome email. A real person from our own team picks up, and the average response is 15 minutes.
Phone
Send it in, we pick it up
Video call
Face to face, when it helps
Client portal
Open and track requests
Remote support
We connect, with your permission
Less than you think.
If you can't find something, that's fine. We track it down.
A point of contact
One person on your team we can coordinate with. Usually an owner or office manager.
Your software and vendors
A list of the apps and vendors you use, if you have one. If not, we build it.
Access to what you own
Admin access to your accounts, or your current provider's contact. We take the handoff from there.
A heads-up on changes
New hires, office moves or projects on the horizon, so we can plan around them.
“We were hesitant to change IT providers as we had been with the same one for 17 years & change is hard...or so we thought! Not with Four Winds IT! The transition was absolutely seamless.
Lori Joyce · Google review ★★★★★
Onboarding questions, answered.
Straight answers, no sales pitch. Don't see yours? Ask us directly.
How long does IT onboarding take?
Most businesses are fully onboarded in 1-14 days, depending on the number of devices, locations and systems involved.
Will onboarding cause downtime?
No. We plan everything around your workday, and if hardware needs to be swapped out, our team does it after hours.
Who runs our onboarding?
Every client gets an onboarding specialist and a lead engineer. They run your kickoff meeting, handle the work, and walk you through everything at a wrap-up meeting when onboarding is complete.
When can our team start calling you?
From the day you sign. Support starts right away, even while onboarding is still underway.
How does our staff reach support?
Phone, email, video call or our client portal. With your permission, our team can also connect to a computer remotely to fix things on the spot. Everyone on your team gets our contact info in their welcome email.
Are there setup fees?
There are no setup fees on unlimited support agreements. If onboarding uncovers a bigger one-time project, like replacing an aging server, we quote it separately and in writing before anything happens.
What if we don't know the answers on the questionnaire?
That's expected. Skip anything you don't know. Our team fills in the gaps on-site and with your current provider.
Ready to get started?
A quick call with our team is step one. No pressure and no 12-step sales process.
Or call us: (941) 315-2380