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What to Know About Real Estate IT Support
What is real estate IT support?
Real estate IT support is managed technology services designed specifically for real estate brokerages and agencies. Unlike general IT providers, real estate IT specialists understand MLS systems, transaction management platforms, and the mobile-first reality of agents working from showings, open houses, and client meetings. They defend against the wire fraud attacks that make real estate the #1 target industry for closing fund theft.
How Real EstateIT Supports Work
We Learn Your Brokerage
We document your systems, understand your workflows, and learn how your agents actually work. Office systems, mobile devices, remote access - we cover it all.
We Protect Your Transactions
Wire fraud, credential theft, email compromise - we implement security that protects your deals and your clients' money. Real-time monitoring catches threats before they cost you.
We Respond Fast
When something breaks before a closing, you call us directly. A real technician who knows your systems responds within 15 minutes. Deals closed, not delayed.
What to Look For in Real Estate IT Support
| Question to Ask | Why It Matters |
|---|---|
|
How do you protect against wire fraud? |
Real estate is the #1 target for wire fraud. Average loss: $150,000+. Your IT provider needs specific defenses, not generic security. |
|
Do you support agents in the field? |
Your agents aren't at desks - they're at showings, open houses, and closings. Your IT needs to work wherever they are. |
|
What's your response time?
|
When you can't access documents before a closing, you can't wait 24 hours. Look for 15-minute response guarantees. |
|
Do you understand real estate systems? |
MLS access, transaction management, e-signatures, lockbox apps - you need a provider who won't waste time learning your tools. |
|
Can you support both office and mobile? |
Brokerages need office infrastructure AND mobile support. Your provider should handle both seamlessly. |
Sound Familiar?
The Wire Fraud Close Call, The Closing Day Meltdown, The Credential Compromise, The Agent in the Field
Your client gets an email that looks like it's from the title company with "updated" wire instructions. They're about to send $300000 to criminals. The email came from a spoofed domain you didn't catch. Real estate wire fraud averages $150000+ per incident. The money is almost never recovered. One successful attack can destroy client trust and trigger lawsuits. This is the #1 threat to your business., It's 9 AM. Closing is at 2 PM. Your transaction management system won't load. Documents are stuck. Your IT provider says they'll "look into it." Delayed closings damage client relationships and your reputation. In a market this competitive "our computers were down" isn't an acceptable excuse., Someone's password gets compromised. An attacker logs into their email from overseas - reading transaction details learning closing dates preparing to send fake wire instructions. Without real-time monitoring you don't catch this until the wire fraud email goes out. With it the suspicious login gets blocked automatically., Your top producer is at a showing. They need to pull comps access documents and send a contract. Their laptop won't connect. MLS is down on their phone. The buyer is waiting. Your agents work from everywhere. When their mobile technology fails deals fall through. Your IT provider needs to support agents where they actually work - not just the office.
What "Good Enough" IT Actually Costs
#1
Wire Fraud Target
Real estate has the highest wire fraud losses of any industry. Criminals specifically target closings because of the large sums, tight timelines, and multiple parties involved.
$150K+
Average Wire Fraud Loss
The average real estate wire fraud loss exceeds $150,000. The money is almost never recovered. One successful attack can cost more than years of IT investment.
100%
Reputation at Stake
When a client loses their down payment to wire fraud that originated from your systems, the reputational damage is permanent. No marketing budget can fix that.
IT Support Built for Real Estate
We don't measure success by tickets closed. We measure it by deals that close without IT getting in the way.
We Understand Real Estate
Most IT providers think a brokerage is just another office.
We support commercial brokerages, land developers, property investment firms, and residential agencies across Southwest Florida. We understand that agents work from everywhere, that closings can't wait, and that your transaction systems are mission-critical.
Wire Fraud Defense
Most providers don't understand real estate-specific threats.
We implement email authentication, monitor for domain spoofing, watch for suspicious forwarding rules, and catch the credential compromises that precede wire fraud attempts - before anyone sends money to criminals.
Active Threat Monitoring
Most providers set up security and walk away.
Our security operations center monitors for threats in real time. When a compromised password triggers a suspicious login from overseas, we catch it and block it - before anyone can read your transaction emails or plan their attack.
Office + Field Support
Most providers only support office computers.
Your agents work from showings, open houses, coffee shops, and their cars. We support mobile devices, remote access, and cloud systems - everything your team needs to close deals from anywhere.
What This Looks Like in Practice
15-Minute Response
System down before a closing? You call us - not an answering service. A real technician who knows your systems responds within 15 minutes. Deals closed, not delayed.
Mobile-First Support
Your agents work from everywhere. We support phones, tablets, laptops, and remote access so your team can pull comps, send contracts, and close deals from any location.
Mobile-First Support
Your agents work from everywhere. We support phones, tablets, laptops, and remote access so your team can pull comps, send contracts, and close deals from any location.
Transaction System Support
Tier 1 support and vendor coordination for MLS, transaction management, e-signatures, and CRM. When something's not working, we troubleshoot it. When you need the vendor, we handle the call.
We Work With Your Systems
We provide tier 1 support and vendor coordination for hundreds of platforms. When something's not working, we troubleshoot it. When you need the vendor, we handle the call so you can focus on closings.
4.9
Commercial Brokerages, Land Developers & Property Investment Firms Trust Four Winds IT
We were hesitant to change IT providers as we had been with the same one for 17 years & change is hard... or so we thought! Not with Four Winds IT! The transition was absolutely seamless and their entire team is just amazing. They really have perfected the art of customer service as an IT provider. I would give them 10 stars if I could.
Google Review
Questions Real Estate Professionals Ask Us
We know you have questions and we have answers.
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How much does real estate IT support cost?
Pricing depends on brokerage size, number of devices, and support level needed. Most brokerages in the 15-50 employee range invest $150-275 per user per month for fully managed IT that includes security, support, and wire fraud protection.
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Why is real estate the #1 target for wire fraud?
Large sums, tight timelines, and multiple parties who often haven't met in person. Criminals monitor email threads to learn closing dates and amounts, then send fake wire instructions at the last minute. The money is almost never recovered.
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How do you protect against wire fraud?
Multiple layers: email authentication that makes spoofing harder, real-time monitoring for suspicious login attempts and email rule changes, and the credential compromise detection that catches attackers before they can read your transaction emails. We watch for the specific patterns that indicate real estate wire fraud attempts.
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What happens if we get hit with ransomware?
Businesses have come to us mid-crisis, locked out of their systems. We've never failed to recover their data. Our goal is to prevent the attack entirely - active threat monitoring, tested backups, security training - but if the worst happens, you want a provider who's been through it.
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Do you support agents working remotely?
Absolutely. Real estate agents work from showings, open houses, coffee shops, and their cars. We support mobile devices, remote access, and cloud systems - everything your team needs to close deals from anywhere.
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We already have an IT provider. Is switching worth it?
We handle the transition - learning your systems, documenting what the previous provider never did. One client had the same IT provider for 17 years before switching to us. They said the transition was "absolutely seamless."
Ready for IT That Protects Your Deals?
No sales pitch. Just a conversation about what you're dealing with.
