IT Support for Manufacturing That Keeps Production Running.
You didn't build a manufacturing operation to troubleshoot network issues or explain to your team why the inventory system is down.
We handle your technology so your people can focus on production - not fighting with computers while orders wait.
Let's talk about your agency's IT.
What to Know About Manufacturing IT Support
What is manufacturing IT support?
Manufacturing IT support is managed technology services designed specifically for production environments. Unlike general IT providers, manufacturing IT specialists understand that downtime means lost production and missed shipments. They support both office systems and production floor technology, protect against the ransomware attacks that increasingly target manufacturers, and provide rapid response when minutes matter.
How Manufacturing IT Supports Work
We Learn Your Operation
We document your systems - office and production floor. We understand which systems are mission-critical and what downtime actually costs you per hour.
We Prevent Problems
Proactive monitoring catches issues before they stop production. We maintain your systems, apply updates during planned windows, and keep security tight against ransomware.
We Respond Fast
When something breaks during production, you call us directly. A real technician who knows your systems responds within 15 minutes. Production protected, not waiting.
What to Look For in Manufacturing IT Support
| Question to Ask | Why It Matters |
|---|---|
|
Do you understand production environments? |
Manufacturing isn't a typical office. You need a provider who understands production floor systems, not just desktops and email. |
|
What's your response time? |
When your inventory system goes down, production stops. You can't wait 24 hours. Look for 15-minute response guarantees. |
|
How do you protect against ransomware?
|
Manufacturers are top ransomware targets because downtime is so costly. Your provider needs active threat monitoring, not just antivirus. |
|
Can you work around production schedules? |
IT maintenance during production hours causes problems. Your provider should do updates and changes during off-hours or planned windows. |
|
Do you support our ERP and inventory systems? |
Generic IT providers waste time learning your software. You need someone who can troubleshoot quickly and coordinate with vendors. |
Sound Familiar?
The Production Floor Freeze, The Ransomware Target, The Shipping Nightmare, The Credential Compromise
It's 7 AM. The inventory system won't load. Your team is standing around. Orders are backing up. Your IT provider says they'll "look into it." Every minute of downtime is product not shipping workers not producing and customers not getting what they ordered. Your production schedule doesn't pause for IT problems., Manufacturers are the #1 target for ransomware. Attackers know you'll pay to get production back online. A nearby shop got hit last month. You ask your IT provider about your defenses. Silence.Average ransomware demand: $1.27 million. Average total cost: $1.85 million. Many manufacturers never fully recover - and some never reopen.,Big order needs to ship today. The shipping system can't connect to the carrier. Labels won't print. Your team is manually writing tracking numbers while the truck waits.Late shipments damage customer relationships. Manual workarounds cause errors. Your IT provider doesn't understand why shipping software matters., Someone's password gets compromised. An attacker tries to log in from overseas - looking to deploy ransomware or steal proprietary designs. Without real-time threat monitoring you don't catch this until production is encrypted. With it the suspicious login gets blocked automatically.
What "Good Enough" IT Actually Costs
$X00
Per Minute of Downtime
Calculate your production rate per hour. Divide by 60. That's what every minute of IT downtime costs you - before you count the ripple effects on shipping and customers.
#1
Ransomware Target
Manufacturing is the most targeted industry for ransomware. Attackers know production downtime is expensive and you'll pay to get back online. Average demand: $1.27 million.
15%
Productivity Drag
If your team spends 15% of their time fighting technology instead of producing, you have 15% less capacity than you're paying for. That's margin you're leaving on the table.
IT Support Built for Manufacturing
We don't measure success by tickets closed. We measure it by whether your production keeps running.
We Understand Production
Most IT providers think manufacturing is just another office.
We support boatbuilders, aluminum fabricators, screen enclosure manufacturers, doors and windows producers, and industrial operations across the Southeast. We understand that the production floor has different needs than the front office - and that both need to work together.
Active Threat Monitoring
Most providers set up security and walk away.
Our security operations center monitors for threats in real time. When a compromised password triggers a suspicious login from overseas, we catch it and block it - before anyone can deploy ransomware or touch your systems.
Ransomware Recovery Proven
Most providers hope it never happens.
Companies have come to us mid-crisis after ransomware attacks. We've never failed to recover their data. We'd rather prevent the attack entirely - but if the worst happens, you want us in your corner.
Scheduled Around Production
Most providers do maintenance when it's convenient for them.
We schedule updates, changes, and maintenance around your production schedule - not ours. Zero surprise downtime during production hours. We understand that your calendar matters more than ours.
What This Looks Like in Practice
15-Minute Response
Production system down? You call us - not an answering service. A real technician who knows your systems responds within 15 minutes. Production running, not waiting.
Ransomware Defense
Real-time threat monitoring that catches attacks before they spread. Tested backups that actually work. Security designed for manufacturing - because attackers know you can't afford downtime.
Office & Floor Support
We support both sides of your operation. Front office systems, production floor technology, inventory management, shipping platforms - all from one provider who understands how they connect
Onboarding & Offboarding
Staff, volunteers, board members, seasonal workers - we handle access management so the right people have the right access, and former staff don't keep it. Secure from day one to day last.
We Work With Your Systems
We provide tier 1 support and vendor coordination for hundreds of platforms. When something's not working, we troubleshoot it. When you need the vendor, we handle the call so you can keep producing.
4.9
Boatbuilders, Aluminum Fabricators, Building Products & Industrial Manufacturers Trust Four Winds IT
We were hesitant to change IT providers as we had been with the same one for 17 years & change is hard... or so we thought! Not with Four Winds IT! The transition was absolutely seamless and their entire team is just amazing. They really have perfected the art of customer service as an IT provider. I would give them 10 stars if I could.
Google Review
Questions Manufacturers Ask Us
We know you have questions and we have answers.
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How much does manufacturing IT support cost?
Pricing depends on company size, number of devices, and complexity of production systems. Most manufacturers in the 20-75 employee range invest $150-300 per user per month for fully managed IT that covers both office and production floor support. We provide transparent quotes with no hidden fees.
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Why are manufacturers targeted by ransomware?
Attackers know that production downtime is extremely costly and manufacturers often pay quickly to restore operations. Many manufacturers also have mixed environments with older systems - making them easier targets. We provide active threat monitoring and tested backup systems specifically because of this threat.
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What happens if we get hit with ransomware?
Companies have come to us mid-crisis, locked out of their systems. We've never failed to recover their data. Our goal is to prevent the attack entirely - active threat monitoring, tested backups, security training - but if the worst happens, you want a provider who's been through it.
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Do you support production floor systems?
Yes. We support both office systems and production floor technology - inventory management, ERP, shipping platforms, and can coordinate with equipment vendors on network-connected machinery. We understand that manufacturing isn't just an office with a warehouse attached.
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Can you work around our production schedule?
Absolutely. We schedule maintenance, updates, and changes around your production schedule - not ours. Zero surprise downtime during production hours. We understand that your uptime is your revenue.
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We already have an IT provider. Is switching worth it?
We handle the transition - learning your systems, documenting what the previous provider never did. One client had the same IT provider for 17 years before switching to us. They said the transition was "absolutely seamless."
Ready for IT That Keeps Production Running?
No sales pitch. Just a conversation about what you're dealing with.
