Remote Support

 

 

Stop Overpaying for

Microsoft 365.

You're probably paying for licenses you don't use, features you've never touched, and configurations that were set up wrong from day one. We find the waste, fix the problems, and actually support you when things break.

Most clients save money before they spend it with us.

 

Get Your License Audit

No commitment. Just clarity on your M365 spend.

 

Part of Four Winds IT's  AI & Business Software services

 

 

Sound Familiar?

These are the M365 problems we see every week.

 

THE GHOST LICENSES

You're paying for people who left.

That employee who quit six months ago? Still has a license. The contractor who finished their project in March? Still on the bill. You're paying hundreds of dollars a month for accounts nobody uses.


We've found clients paying for 30% more licenses than they have employees.
 

THE WRONG LICENSE

Enterprise licenses for a 40-person company.

Your last IT provider set everyone up with E5 licenses because it was easier. You have 40 employees. You don't need E5. Someone told a nonprofit they needed Business Premium when they qualify for free licenses.


The right license can save 50-80% per user.

THE NCE TRAP

Locked into licenses you can't reduce.

Someone signed you up for annual commitment licenses with 50 seats. You have 35 employees. You're paying for 15 seats you can't use and can't cancel until next year.


We help you right-size before renewals so this doesn't happen again.
 

THE SUPPORT BLACK HOLE

Something's broken and nobody can fix it.

Your email stopped syncing. Calendar invites aren't working. SharePoint permissions are a mess. You call Microsoft support, wait 45 minutes, and talk to someone reading from a script who can't actually help.


We provide real tier 2 support from people who know your environment.

 

What We Find in Most Tenants

Virtually every time we get into a new Microsoft 365 environment, we find issues. Not because anyone did anything wrong, but because M365 licensing is genuinely complicated, and most providers don't take the time to optimize it.

Unused licenses adding up
Hundreds of dollars in monthly charges for accounts that belong to former employees, completed projects, or users who simply don't need them.

 

Nonprofits on standard pricing
Organizations paying full commercial rates when they qualify for nonprofit licensing that's 80% cheaper, or in some cases, completely free.

Over-provisioned license tiers
Enterprise E5 licenses assigned to users who just need a bigger mailbox. Adding Exchange Online Plan 2 is cheaper but requires managing two licenses instead of one, so most providers skip it.

 

NCE commitments above headcount
Annual license commitments locked in at numbers well above actual staff size. Paying for 50 seats when you have 35 employees, with no way to reduce until renewal.

How We Handle Microsoft 365

We look at the bill first, then the technology.

 
Audit your licenses
We pull your current licensing, match it against actual usage, and identify waste. Ghost accounts, wrong tiers, missed discounts. You'll see exactly where money is going before we do anything else.

 

 
Right-size and optimize
We recommend the license mix that actually fits your business. Sometimes that means downgrades. Sometimes it means strategic add-ons. Always it means you pay for what you use.

 

 
Support and reconcile
Ongoing tier 2 support when things break. Monthly license reconciliation so you're never surprised. Proactive recommendations when Microsoft changes things. One number to call.

 

What You Get

License Management

Complete license audit

Every account, every license type, every cost mapped out


Monthly reconciliation

We track licenses against your roster so you're never overpaying


Renewal management

Right-size before NCE commitments lock you in


Nonprofit eligibility review

If you qualify for discounted or free licensing, we'll help you get it

Support & Optimization

Tier 2 support in-house

Real engineers who know M365, not call center scripts


Vendor escalation

When Microsoft support is needed, we handle the call


Security configuration

MFA, conditional access, and security defaults set up right


Adoption guidance

Help your team actually use Teams, SharePoint, and the tools you're paying for

Questions About Microsoft 365

We know you have questions and we have answers.

 

Ready to Stop Overpaying?

Let's start with a license audit. We'll show you exactly what you're paying for, what you're actually using, and where you can save. Most clients find savings that cover our work before we do anything else.


Let's Talk

 

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